Shipping Delivery Policy
1. shipping + delivery policy
at thread, we provide fast standard shipping to any domestic address for a flat rate of $3.99 per order. in addition, we offer free shipping on all orders over $40. note: we do not deliver to PO boxes, military restricted areas, or any naval ports.
2. order status + tracking
all orders placed from monday to friday (excluding public holidays) will be processed and shipped from our warehouse within 2-3 working days upon confirmation of payment. this could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders. an email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. route package protection
having issues with your order? We are sorry to hear that your package did not arrive as anticipated, but we are happy to see you added Route Shipping Protection to your order. because you added Route to your order, your package was insured from loss, damage, and theft. You can report an issue with Route through the mobile app, through the email you receive from Route after placing your order, or by going to claims.route.com. You can view Route’s Package Protection policies here.
4. mode of payments
We accept payment via visa, mastercard, american express & discover credit and debit cards. In addition we have added shop pay which allows for 4 interest-free installments on all orders between $40 and $300. We do not currently accept payment via ATM or inter-bank transfers.