Frequently Asked Questions

we totally understand that sometimes an order just doesn’t work out. for this reason, we are happy to offer an exchange or site credit on any unopened & unused product. to begin the exchange process, please contact our team at support@threadbeauty.co so that a return shipping address can be provided to you. Note- you will be responsible for the return shipping fees via your local carrier. Please be sure to request a tracking # to ensure your returns safe arrival.

yes! at thread, we like our animals snuggled up next to us and not as subjects in a lab. therefore we have committed to ensuring all of our products are and always will be 100% vegan + cruelty-free.

Please send an email to support@threadbeauty.co with your order number and the items you are not satisfied with. our team will review within 24-48 hours and reply to you with further instruction. we will do our best to make it right via replacement or exchange. However, we recommend that you please review our return policy for additional details.

Orders are normally processed within 2-3 business days of receipt. They will arrive to you within 5-7 days of order processing.

Not yet! However we’d love to know where you’d like to see our shipping methods expand to. Send us a DM with your suggestions - find us on IG & TikTok @threadbeauty 

Because our products are so affordably priced, sale prices are only for the stated sale time. We do not offer price adjustments under any circumstances. To stay up to date with all promotions + activities, register to be a part of our community via the email or sms forms on our homepage. In addition, we typically announce all activities via our social media channels.